We ask that you arrive at least 15 minutes early for your appointment with us to fill out the appropriate forms and any other preparation that may be needed before your appointment.
* Please turn your cell on vibrate when you arrive.
* Please do not leave children of any age unattended in the reception area. We love children and please remember that we do NOT provide childcare at any time.
* We feel that every client deserves the highest level of satisfaction. Should you not be satisfied with your service please let us know immediately. We would also appreciate your feedback so that we can continue to make each and every visit, the very best.
* Prices subject to change without notice.
* Spa promotions cannot be used in combination with any other offer or promotion. One per visit.
* Gift Certificates are non-refundable.
* We regret that Stillwater Skin Centre cannot be responsible for loss or damage of personal articles.
* Clients that arrive for their service(s) late will be accommodated as best as possible; however, your service may be altered due to starting the service late. Stillwater Skin Centre reserves the right to charge 100% of the service price when accommodating late clients. The reservation of an appointment indicates that we have reserved the service time for you and therefore have had to decline other customer offer for that particular service time at the spa.
* Video recording and photography is prohibited in treatment rooms.
* Children receiving treatments are to be accompanied by their guardian in treatment rooms at all times.
There is plenty of free parking in our large lot.
At Stillwater, we understand that life happens and things can get busy. However, in the case of a short notice cancellation it means we cannot fit a client that really wanted an appointment. We always have a cancellation list with people wanting popular appointment slots so 24 hour notice would be gratefully appreciated. If you are unwell, we ask that you please let us know and we'll be happy to reschedule you in at a later date.